Product name:LR-S508 Siphonic One Piece Toilet
Size:730×345×655mm
S-trap:300mm
Project location: Philippines
Quantity:2000 sets
One of our architectural bathroom projects in the Philippines has been delivered and completed last month. The client is a well-known builder in the local area, and he is very satisfied with the experience of purchasing toilets from China. However, our cooperation started with an email.
From this email we learned that he is an entrepreneur engaged in construction projects. He expressed interest in purchasing a batch of ceramic toilets from us, but mentioned that he was not familiar with the popular styles in the local market and required our professional assistance.
As a sales team, we took it upon ourselves to provide the best possible service to this customer. We immediately replied to his email and asked him about requirements and preferences and shared some information about the latest trends in the market. We exchanged a few more emails over the next few days and gained a good understanding of what he was looking for.
Based on their team inputs, we suggested some designs that we thought would be suitable for their needs. We also shared some product brochures and pictures to give them a better idea of what we had to offer. We assured them of our competitive prices and excellent after-sales service. They were pleased with our response and expressed their willingness to place an order.
Over the next few weeks, we had several more discussions over email and phone, and we answered all their queries to their satisfaction. They were happy with our professionalism and promptness and decided to place an order for about 2000 sets of conjoined toilet pieces. They sent us the purchase order, and we confirmed the details of the order, including the delivery date and payment terms.
We immediately began processing their order and kept them updated on the progress at every stage. Our production team worked tirelessly to ensure that the order was completed on time and to the highest quality standards. We sent them pictures of the finished products, and they were impressed with the quality and finish of our ceramic toilets.
A month later, the customer arrived at our factory for a visit. We were thrilled to finally meet them in person and welcomed them warmly. We gave them a tour of our factory and showed them our toilet manufacturing process. They were impressed with the level of automation and the quality control measures we had in place. They also appreciated the cleanliness and hygiene maintained in the production area.
We then took them to our showroom, where we displayed our entire range of products,such as basins,urinals,squatting pans and so on. They were particularly impressed with our latest designs and praised us for keeping up with the latest trends. We also showed them some of the special features of our products, such as the water-saving mechanism, which they found very useful.
After the tour, we had a meeting to discuss their feedback and address any concerns they had. They were very pleased with our production strength and service ability and complimented us on our professionalism and commitment to quality. They said that they were happy to have found a reliable sanitary ware partner in us and expressed their desire to do more business with us in the future.
As they were leaving, they shook our hands and said, “Thank you for your excellent service. We are confident that these toilets will be a great addition to our construction projects. We will definitely recommend your company to our friends and colleagues.”
We felt a great sense of pride and satisfaction at having provided top-notch service to this customer. We knew that their satisfaction would lead to more sanitary ware business and a stronger partnership in the future. We were grateful to work for a company that valued customer satisfaction as its top priority and looked forward to serving more customers in the same manner in the future.
